• Market Intelligence,
    Strategic Insight
    Enabling inspired business and innovation strategies
  • Enabling
    in the Digital Age
    Building success in an era of disruption

Helping organizations navigate the stormy seas of disruption

We enable companies to build inspired business and innovation strategies based on a solid foundation of market intelligence, actionable insight and strategic foresight.

Payments Industry Research

Identify market opportunities and chart your course through disruptive developments in the Canadian payments industry using our comprehensive, independent and insightful research into the consumer payments market in Canada.


Unleash the potential of your organization by enlisting our strategic research-based insight. Draw on our independent expertise to support the development of business cases for your new ventures and implement organizational improvements.

Technology Foresight

Develop strategies to harness the forces of disruption in your industry. Draw on our 30+ years of experience in helping organizations navigate the impact, risk and opportunities presented by a highly dynamic technology environment.

Custom Research

Design your research projects to ensure actionable insights form the foundation of your strategy. Draw on our extensive international experience in project management, market research design and execution, and strategy development.

Content Marketing

Create compelling, high quality content to supercharge your marketing strategy. Engage us to create research-based infographics, white papers, blog posts and reports to boost your sales.

Predictive Analytics

Move beyond using market ressearch information as a simple reflection of the past. Invoke our deep expertise in predictive analytics to unlock insights that profoundly influence your strategy.

Recent Projects

Live Captioning Research

TSI was engaged to design, execute and manage a market research project to gain insights into user responses and preferences for live captioning of television programs in Canada, amongst deaf, heard-of-hearing and hearing viewers.

In total, 550 online interviews were completed, either in English or ASL. Fieldwork and analysis was conducted by Leger.

The project was funded by the Broadcasting Accessibility Fund, and governance was provided by the Consumer Captioning Advocacy Alliance, captioners and members of the English Broadcasting Group.

Visit the Live Captioning Canada Website

Canadian Payments Insights

Canadian Payment Insights provides clients and subscribers with an unparalleled and comprehensive range of primary research and in-depth analysis on the payments industry in Canada.

Visit Canadian Payments Insights

Skills in Fintech and
Intelligent Retail

In this series of studies TSI was engaged to conduct exploratory research into the technical and business skills and competencies required by the next generation of Canadian fintech and retail tech organization to allow them to build globally competitive businesses.

Developing the Framework

In executing these studies TSI was required to develop a framework for analysis, which included defining the relevant sector in ways that would embrace the evolution of the sector in the 21st century. Interviews were conducted with executives from incumbents, alternative players, as well as emerging technology companies.

Recent Research


“We engaged Christie Christelis, President of TSI, to undertake a board level investigation for us. Christie possesses a unique blend of deep industry knowledge, insightful analytical skills, and an ability to connect with any leadership team. We were delighted not only to benefit from his advice and guidance, but also to build an ongoing relationship with outstanding results.”

Loudon Owen
Former CEO & Chairman: Posera

“TSI has been one of our most trusted payments insights partners for over ten years. The company provides superb customer service and valuable insights that has continually improved our understanding of our industry.”

Michael Tompkins
Lead, Policy & Research: Payments Canada

“TSI helped us achieve our most successful product launch to date despite the short timelines. We greatly appreciate how quickly TSI grasped our business from both a technical and commercial perspective to make meaningful launch contribution.”

Kurt Rohmann
Director, Growth Accelerator Team: Qualitrol
  • Mobile Payments Innovation – An Agent-Based Model

    6th Annual Payments Canada and Bank of Canada Joint Payments Research Symposium was held in Ottawa on November 29, 2019. At this event Christie Christelis presented a paper on using agent-based modelling to gain insights into the diffusion of mobile payments innovations.

  • Retail Payments Tokenization - Who are the Real Winners?

    The retail payments tokenization offerings by Visa, MasterCard and to a somewhat lesser extent by Interac, represent a significant expansion of their reach into traditional merchant, issuer and processor territory. Understanding how the game of stakeholders plays out is critical to successful implementation of tokenization.

  • User Requirements for CLosed Captioning of Live TV in Canada

    The report outlining key findings of the research into User Requirements for Closed Captioning of Live Television is now available. Please visit the Live Captioning Canada to download a copy.

We believe that in today's dynamic technology environment, organizational success requires
deep insight coupled with inspired innovation

Leverage our twenty-five years of technology market research and strategic advisory experience
to transform your research into successful strategies for your organization

Interested in finding out more? Contact us today!